Siirry sisältöön
In English
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Do you accept any Smartum payment options?
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Live streaming for group training
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how will I get my gold card?
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How does e-invoicing work? When is the payment made?
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How can I register to be a member without a Finnish social security number?
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Regret cancelling my membership
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Changing bank, how do I set up e-invoicing in the new one?
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registering in English
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How do I activate my e-invoice permit?
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Rebooting the app
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How do I log in the app or My Pages?
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How to get the member card and access the gym
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Group training instruction
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Where can I send my feedback?
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Where can I find information when the reception is open?
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Can I bring my child to the gym?
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I have lost my card, how do I get a new one?
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What do I do if the card reader displays a red light when I try to enter?
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Why does a monthly subscription cost less than a full or half-year membership?
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How does it work if I sign up for a membership via the website?
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Do you have gift cards?
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Can anyone other than me pay for my monthly subscription?
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What happens if a reminder is not paid in time?
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What happens if a monthly payment cannot be made via e-invoicing?
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How do I activate my e-invoice permit?
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What do I pay when I sign up for a monthly subscription?
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How do I cancel a booked class?
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How many bookings can I have at the same time?
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Do I get some sort of ticket when I have booked my class?
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When is the earliest and latest time I can book a class?
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How do I book a group training class?
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Is group training included in my membership?
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Where can I train group training?
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How can I get a payment certificate?
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What are the opening hours?
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Is there any business membership or company deal to take part of?
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How do I get a senior discount?
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What kind of music do you play in your gyms?
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Do you have sauna?
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Do you offer childcare services?
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What is women's gym?
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What kind of equipment and features do you offer on your gyms?
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Does the membership give me access to all gyms, in all countries?
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How do I cancel my subscription?
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Can I freeze my subscription? And how does it work?
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Do I keep my loyalty status if I cancel my subscription for a period of time?
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What is your Loyalty Program and what is required to achieve the GOLD or BLACK status?
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Is group training included in my membership?
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Can I do a trial workout? And does it cost anything?
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Do you have an age limit?
