In English
- Do you accept any Smartum payment options?
- Live streaming for group training
- how will I get my gold card?
- How does e-invoicing work? When is the payment made?
- How can I register to be a member without a Finnish social security number?
- Regret cancelling my membership, can I cancel my cancellation?
- Changing bank, how do I set up e-invoicing in the new one?
- How do I register in English?
- How do I activate my e-invoice permit?
- Rebooting the app
- How do I log in the app or My Pages?
- How to get the member card and access the gym
- Group training instruction
- Where can I send my feedback?
- Where can I find information when the reception is open?
- Can I bring my child to the gym?
- I have lost my card, how do I get a new one?
- What do I do if the card reader displays a red light when I try to enter?
- Why does a monthly subscription cost less than a full or half-year membership?
- How does it work if I sign up for a membership via the website?
- Do you have gift cards?
- Can anyone other than me pay for my monthly subscription?
- What happens if a reminder is not paid in time?
- What happens if a monthly payment cannot be made via e-invoicing?
- How do I activate my e-invoice permit?
- What do I pay when I sign up for a monthly subscription?
- How do I cancel a booked class?
- How many bookings can I have at the same time?
- Do I get some sort of ticket when I have booked my class?
- When is the earliest and latest time I can book a class?
- How do I book a group training class?
- Is group training included in my membership?
- Where can I train group training?
- How can I get a payment certificate?
- What are the opening hours?
- Is there any business membership or company deal to take part of?
- How do I get a senior discount?
- What kind of music do you play in your gyms?
- Do you have sauna?
- Do you offer childcare services?
- What is women's gym?
- What kind of equipment and features do you offer on your gyms?
- Does the membership give me access to all gyms, in all countries?
- How do I cancel my subscription?
- Can I freeze my subscription? And how does it work?
- Do I keep my loyalty status if I cancel my subscription for a period of time?
- What is your Loyalty Program and what is required to achieve the GOLD or BLACK status?
- Is group training included in my membership?
- Can I do a trial workout? And does it cost anything?
- Do you have an age limit?