If you are unable to pay your monthly membership fee via e-invoice or recurring card payment by the due date, you must make the payment directly at the gym. Unfortunately, we cannot send payment details via email or any other means.
Payment Delays
If you cannot pay the invoice by the due date, you can settle the outstanding invoice at the fitness center's reception within 14 days of the due date. After this period, if the payment remains unpaid, our partner, OK Laskutuspalvelu Oy, will send you a payment reminder to your registered email address. A reminder fee of €5 will be added.
Changing Payment Methods
If your current payment method is not suitable, you can switch to another option (recurring card payment or e-invoice). Please contact our customer service, and we will help you find the most suitable solution.
What If I Haven’t Received the Invoice?
If you haven’t received the invoice or are experiencing issues with payments, please contact our customer service immediately. This will ensure you receive all necessary information in a timely manner and can continue your training without interruptions. Also, remember to keep your contact details up to date to ensure you receive all important messages.