A payment reminder means that we have not received payment for your overdue invoice. This may pertain to an agreed payment for training, insurance, or personal trainer services. If the payment has not been made by the due date, we will send you a notification by email along with instructions on how to complete the payment. Unfortunately, F24S cannot send the invoice payment details via email.
What happens if the invoice is not paid?
Reminder Invoice: If the invoice is not paid within 14 days of the due date, it will be forwarded to a reminder stage. At this point, our partner, OK-Laskutuspalvelu Oy, will send a payment reminder to your email. The reminder letter will contain details of the debt, payment information, and contact details for OK-Laskutuspalvelu. Please note that once the invoice is forwarded to the reminder stage, your access to the fitness centers will be blocked until the payment is registered. The reminder fee is €5, which must be paid in addition to the principal amount of the invoice.
Debt Collection Invoice: If the payment reminder is not paid by the given due date, the invoice will proceed to debt collection. OK-Perintä will send a debt collection letter by post. The collection fee is €14, which must be paid in addition to the principal amount and the reminder fee.
Your access to the fitness center can be restored once all payments have been made, including any late fees and potential collection costs. Please note that it may take 1-3 banking days for the payment to be registered.
Membership Payment Methods
There are two payment methods for membership: e-invoicing or recurring card payment (RCP). Your chosen payment method determines how and when payments are made:
E-invoicing: If your membership payment method is e-invoicing and you have activated e-invoicing in your online banking, you can pay the invoice through e-invoicing for up to one week after the due date (the 29th). If the payment is not made, the invoice will be payable at the fitness center reception. You will receive an email notification when the invoice is payable at the reception, as well as how long you can pay without a reminder fee.
Recurring card payment: If your payment method is recurring card payment and you have linked your payment card to your membership, we will attempt to charge your card for five consecutive days starting from the due date (the 29th). If the charge is unsuccessful, you can pay the outstanding invoice at the fitness center reception. You will receive an email notification with details on how long the invoice can be paid without a reminder fee.
Note: Sports benefits are a secondary payment method for membership. Using sports benefits does not remove the obligation to activate a primary payment method.
What if I haven't received the invoice?
If you are experiencing payment issues or have not received an invoice, please contact our customer service immediately. This ensures that you can continue your training without interruptions. If the invoice has already been forwarded to a reminder or debt collection stage, please contact OK-Laskutus if you need the payment details for the invoice.
Also, ensure that your contact information is up-to-date so that you receive all important messages.