The payment method for your membership is determined by the option selected at the time of joining. If you are paying your membership via e-invoice, it must be activated in your online bank within three (3) days of starting the membership. Membership fees are always billed on the 29th of each month, and the invoices are sent to the banks approximately 14 days before the due date.
E-invoicing
If you are paying via e-invoice and the payment hasn't gone through, there could be a few common reasons:
E-invoicing
If you are paying via e-invoice and the payment hasn't gone through, there could be a few common reasons:
- E-Invoice Permit Issues
The e-invoice permit may not have been activated in your online bank at all, or it may have been activated too late, causing the invoices to have already been sent. The e-invoice is sent once a month to the online bank and is successfully delivered to members who had an active e-invoice permit attached to their profile when the invoice was sent. If the e-invoice permit is not active or hasn’t been correctly registered in our system, the invoice cannot be delivered. - Unconfirmed Payment
The e-invoice may have been sent as agreed, but if the payment hasn’t been confirmed, the invoice will still be considered unpaid. - Manual Changes to Payment Details
If the payment details of the e-invoice have been manually changed, the payment may not register correctly in our system.
If the e-invoice does not appear in your online bank:
Check whether you have activated e-invoicing in your online bank. The invoice will not be delivered if e-invoicing is not linked correctly or if it was done too late during the billing cycle. Each member is personally responsible for activating e-invoicing.
Ensure that the personal details you provided, such as your personal ID number, are correct, as these details are essential for successful e-invoicing.
Check whether you have activated e-invoicing in your online bank. The invoice will not be delivered if e-invoicing is not linked correctly or if it was done too late during the billing cycle. Each member is personally responsible for activating e-invoicing.
Ensure that the personal details you provided, such as your personal ID number, are correct, as these details are essential for successful e-invoicing.
If e-invoicing was not activated on time and the invoice could not be sent, you will receive an automatic notification by email.
You can find instructions for e-invoicing here.
Recurring Card Payment (RCP)
If you are paying via recurring card payment (RCP) and the payment hasn't gone through, there could be a few common reasons:
- The card information hasn't been added or the payment card has expired
Ensure that your card details are up to date. You can update your payment card information in the “My Pages” section of our website or at the reception desk of the fitness center. If your card has expired, please add a new one to avoid any interruptions in payment. - Insufficient funds on the account at the time of withdrawal
Please make sure there is enough money in your account on the billing date (29th of each month). If the payment cannot be processed due to insufficient funds, you will be notified and will need to pay the membership fee at the fitness center. - Restrictions on online or overseas purchases
If your card is blocked for online or international transactions, the payment may not go through. Check with your bank to see if any restrictions are in place and remove them if necessary, or switch to a card that allows online payments.
What to do if you don’t receive the invoice on time and how to pay the bill?
If e-invoicing has not been activated, or your recurring card payment (RCP) fails, you can pay your membership fee at the gym reception. It is important to settle the bill promptly to avoid any additional costs such as payment reminders or collection actions.
Payment reminders and unpaid invoices
If payment is not made, the invoice will be sent for a reminder 14 days after the due date. The payment reminder is sent by our partner, OK-Laskutuspalvelu Oy, and reminder fees will be added to the outstanding invoice. Additionally, your access to the fitness centers will be blocked until the payment has been made and registered.
If the payment remains unpaid after the reminder, the invoice will proceed to collection.
If the payment remains unpaid after the reminder, the invoice will proceed to collection.
Remember, you can always contact our customer service if you need help with e-invoicing, recurring card payments, or any other payment issues. We're here to assist you!