Freezing your membership due to the corona virus

Right now, all Fitness24Seven gyms are open as usual and there are no obstacles for working out. However, we are closely following the information from the Public Health Authority (THL and WHO) and the Government's regulations and we will update the information if the situation changes. We understand that training during this time might be overwhelming.

You can find our action plan here: https://fi.fitness24seven.com/covid-19/

We also understand feeling uncertain about training on site, you may find instructions to freezing the membership below.

When freezing a membership, the terms §4 of our contract as well as the freeze fee of 15€ apply (exceptions exist depending on the RSAA decision, more information here). The membership agreement can be frozen for a maximum of 12 months per agreement period. After the frozen period runs out, the membership is automatically activated without any separate notice, which is why we recommend writing a reminder for yourself to remember the date. It is not possible to freeze a membership in retrospect. If the freezing is done in the middle of the invoicing period, it is mandatory to pay the sent invoice. Overpayment will be automatically compensated after the freezing period. Freezing and cancellation period cannot be simultaneously active. The freezing is done via the reception during opening hours. The member is responsible for receiving and storing the confirmation of each freezing.

The freeze fee cannot be paid with Smartums as their services only cover membership fees, not administrative fees.

You can find the terms and conditions here: https://fi.fitness24seven.com/media/qwtpgg42/agreement_f24s_2017-03_fi_.pdf

Are you a part of the risk group?
It is possible to freeze membership without a fee in cases of illness or if the freezing member is personally a part of the THL's pre-determined Covid-19 risk group, the member will need to provide a medical certificate to the gym. Freezing due to Covid-19 risk group can only be set for 1 month at a time. The memberships are not automatically frozen and thus need to be requested monthly from your gym, personally or via email. The member is responsible for receiving and storing the confirmation of each freezing.

For any additional questions, do not hesitate to contact any of our gym receptions.

Gym reception hours and contact info: https://fi.fitness24seven.com/fi/kuntokeskukset

Changes to reception hours/news: https://forum.fitness24seven.fi/org/fitness24seven-fi/d/vastaanottojen-poikkeusaukioloajat-changes-to-rece/

F24S Customer Service Ilmoita asiaton sisältö
Keskustelu on suljettu kommenteista.