Freezing the membership
General information
Freezing your membership means a temporary suspension in the usability and invoicing of your membership. Invoicing and access to our gyms will activate automatically and immediately after the freezing ends.
Freezing period and cancellation period cannot be simultaneously active. If you have cancelled your membership, it cannot be frozen. If your membership is frozen, it cannot be cancelled until the freezing period ends.
The freezing is always agreed separately at the gym reception or via email. The freezing will take place only after it has been confirmed by our Staff. The member is responsible of receiving and storing the confirmation of freezing so it can be presented to F24S Staff if necessary.
Freezing will not be made in retrospect and unused work out day will not be compensated in other ways.
Cost free freezing
If you are injured or ill, about to start a Finnish army service, pregnant or unemployed, you can freeze your membership cost-free with a certificate. The freezing will be set for the days indicated in the certificate, however for a maximum of 12 months starting from the day when the request and the certificate regarding the freeze are received.
NOTE! Never send or present files containing sensitive information to our staff. Sensitive information is information about your health, possible injuries or information about your medical history.
Freezing with a fee
If you want to pause your membership for other reasons, you may freeze your membership with a separate freeze fee. We use two types of freeze fees:
If the freezing is agreed remotely via email, the freezing fee will be sent to the member only via e-invoice.
Instructions for activating the e-invoicing permit can be found here.
If the freezing is agreed at the gym reception, a freeze fee is paid at the reception by bank card.
Freezing and invoicing
The freezing will temporarily pause the membership invoicing. In case an invoice for the upcoming month has already been created, it is mandatory to pay the sent invoice. All paid days of the membership during the freezing will be saved and automatically compensated after the freezing ends.
Instructions for freezing via email
Send an email to the gym reception or centralized customer service info@f24s.fi. The email must contain the following information:
Freezing your membership means a temporary suspension in the usability and invoicing of your membership. Invoicing and access to our gyms will activate automatically and immediately after the freezing ends.
Freezing period and cancellation period cannot be simultaneously active. If you have cancelled your membership, it cannot be frozen. If your membership is frozen, it cannot be cancelled until the freezing period ends.
The freezing is always agreed separately at the gym reception or via email. The freezing will take place only after it has been confirmed by our Staff. The member is responsible of receiving and storing the confirmation of freezing so it can be presented to F24S Staff if necessary.
Freezing will not be made in retrospect and unused work out day will not be compensated in other ways.
Cost free freezing
If you are injured or ill, about to start a Finnish army service, pregnant or unemployed, you can freeze your membership cost-free with a certificate. The freezing will be set for the days indicated in the certificate, however for a maximum of 12 months starting from the day when the request and the certificate regarding the freeze are received.
NOTE! Never send or present files containing sensitive information to our staff. Sensitive information is information about your health, possible injuries or information about your medical history.
Freezing with a fee
If you want to pause your membership for other reasons, you may freeze your membership with a separate freeze fee. We use two types of freeze fees:
- 6,90€ fee that allows freezing for 1-3 months time period (can be used once per year)
- 15,00€ fee that allows the membership to be frozen for up to 12 months.
If the freezing is agreed remotely via email, the freezing fee will be sent to the member only via e-invoice.
Instructions for activating the e-invoicing permit can be found here.
If the freezing is agreed at the gym reception, a freeze fee is paid at the reception by bank card.
Freezing and invoicing
The freezing will temporarily pause the membership invoicing. In case an invoice for the upcoming month has already been created, it is mandatory to pay the sent invoice. All paid days of the membership during the freezing will be saved and automatically compensated after the freezing ends.
Instructions for freezing via email
Send an email to the gym reception or centralized customer service info@f24s.fi. The email must contain the following information:
- Membership number or membership card number for identification
- A statement where you accept that the freeze fee can be sent via e-invoice
- Specified start and end date for the freezing. Please note, that the earliest start date can be the date of your contact and the end date max 12 months forward. If the end date is within 1-3 month range, the freeze fee will be cheaper.
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