FAQ for booking a private session
When does the booking open?
Like in group training, the booking for the private sessions opens exactly 48 hours before the session starts.
How early do I need to cancel my booking?
If you won't be able to use your private session, you need to cancel the session 2 hours before the starting time at the latest.
Do I get a notification if I get a spot from the queue?
You will get a notification to your email. After you get the spot, the booking will be visible in the APP.
If I get a spot from the queue, how much time do I have to cancel it?
If you get a spot from the queue, you need to cancel the session 1 hour before the starting time at the latest.
Can I get a drop in-spot if the person who booked the session won't arrive?
There are no drop in-spots for the private sessions.
Why can I only book private sessions to group training gyms?
The booking system for the private sessions has been built to the existing group training booking system. For this reason the private sessions are only available in the group training gyms at least for now.
Can I book a private session if my membership is frozen?
The booking is only available for our active members. If you wish to book a private session, you should send a request by email to unfreeze your membership to one of our gym receptions.
Why can't I log in to the app?
The most common reason is a frozen membership or that you have a wrong email address in the system. In both cases please contact your gym reception by email.
How do I know which area is which and what equipment can be found from the area?
When you click open the private session in the app, you can see a Finnish description what equipment the area contains. If you have more questions, our staff is happy to help.
What equipment is there in the group training spaces?
We have tried to organize each area so that there would be machinery for warming up, weight bars and some free weights etc.
If I book an area, is it only for me or can others access it too?
The booked area is only for the person who booked it and possibly for his/her inner circle. If you wish, you can invite max. 7 persons from your inner circle to use the private session with you or you can use it on your own.
Why can I only book private sessions between 9am and 9pm?
We have made the time frame so we can guarantee that there's always staff present in the gyms that offer private sessions.
Why is it allowed to book even up to two sessions per day? Why not 2 per week for example?
The booking works in the existing group training booking system and thus, the rules are the same as in group training. This is due to the system and unfortunately we can't make changes to it without it affecting to the group training sessions that are running as usual in some of our gyms (Sweden and Finland). We wish our members to show solidarity to each other so as many people as possible would get a chance to work out in our gyms.
Can I book two private sessions one after another?
Basically it is possible to book two sessions, also one after another. However, when your first booked sessions ends, you need to exit the gym and you can only enter again when the next session starts. When booking session, please notice that it is not possible to use two sessions completely one after another as there might be a break of up to an hour in between.
Why the private sessions are only 45 minutes long?
We try to enable training for as many people as possible and thus we limited the private sessions for 45 minutes.
Why is it not always possible to book women's gym?
In some of our gyms our Personal Trainers and their clients use the women's gym for their workout.
Can I book women's gym even though I am a man?
Now that the areas are booked for private use it is possible for everybody to book the women's gym.
I'm a Gold member so can I take my friend for a free workout to the private session I booked?
Unfortunately, it is not possible to do so in private sessions. If your friend isn't a member, they can buy one time training from the reception before you begin your workout. The age limit is 18 years and all non-members need to prove their identity with a picture ID at the reception.
Where can I find information about the private sessions if I didn't get an email?
You can find the information here.
If you didn't get an answer to your question regarding the booking of private sessions, please comment below and we will add your question to the article.
Like in group training, the booking for the private sessions opens exactly 48 hours before the session starts.
How early do I need to cancel my booking?
If you won't be able to use your private session, you need to cancel the session 2 hours before the starting time at the latest.
Do I get a notification if I get a spot from the queue?
You will get a notification to your email. After you get the spot, the booking will be visible in the APP.
If I get a spot from the queue, how much time do I have to cancel it?
If you get a spot from the queue, you need to cancel the session 1 hour before the starting time at the latest.
Can I get a drop in-spot if the person who booked the session won't arrive?
There are no drop in-spots for the private sessions.
Why can I only book private sessions to group training gyms?
The booking system for the private sessions has been built to the existing group training booking system. For this reason the private sessions are only available in the group training gyms at least for now.
Can I book a private session if my membership is frozen?
The booking is only available for our active members. If you wish to book a private session, you should send a request by email to unfreeze your membership to one of our gym receptions.
Why can't I log in to the app?
The most common reason is a frozen membership or that you have a wrong email address in the system. In both cases please contact your gym reception by email.
How do I know which area is which and what equipment can be found from the area?
When you click open the private session in the app, you can see a Finnish description what equipment the area contains. If you have more questions, our staff is happy to help.
What equipment is there in the group training spaces?
We have tried to organize each area so that there would be machinery for warming up, weight bars and some free weights etc.
If I book an area, is it only for me or can others access it too?
The booked area is only for the person who booked it and possibly for his/her inner circle. If you wish, you can invite max. 7 persons from your inner circle to use the private session with you or you can use it on your own.
Why can I only book private sessions between 9am and 9pm?
We have made the time frame so we can guarantee that there's always staff present in the gyms that offer private sessions.
Why is it allowed to book even up to two sessions per day? Why not 2 per week for example?
The booking works in the existing group training booking system and thus, the rules are the same as in group training. This is due to the system and unfortunately we can't make changes to it without it affecting to the group training sessions that are running as usual in some of our gyms (Sweden and Finland). We wish our members to show solidarity to each other so as many people as possible would get a chance to work out in our gyms.
Can I book two private sessions one after another?
Basically it is possible to book two sessions, also one after another. However, when your first booked sessions ends, you need to exit the gym and you can only enter again when the next session starts. When booking session, please notice that it is not possible to use two sessions completely one after another as there might be a break of up to an hour in between.
Why the private sessions are only 45 minutes long?
We try to enable training for as many people as possible and thus we limited the private sessions for 45 minutes.
Why is it not always possible to book women's gym?
In some of our gyms our Personal Trainers and their clients use the women's gym for their workout.
Can I book women's gym even though I am a man?
Now that the areas are booked for private use it is possible for everybody to book the women's gym.
I'm a Gold member so can I take my friend for a free workout to the private session I booked?
Unfortunately, it is not possible to do so in private sessions. If your friend isn't a member, they can buy one time training from the reception before you begin your workout. The age limit is 18 years and all non-members need to prove their identity with a picture ID at the reception.
Where can I find information about the private sessions if I didn't get an email?
You can find the information here.
If you didn't get an answer to your question regarding the booking of private sessions, please comment below and we will add your question to the article.
Seuraa viestiä
0
seuraajaa
Poistettu kommentti