F24S gym in Lahti closed 30.12.2021-12.1.2022
Important information
Dear member,
According to the decision given on by the Regional State Administrative Agency on Tuesday 28th of December, we need to temporarily close our gyms in Päijät-Häme area for the time period of 30th of December until 12th of January. The closing therefore applies to our Lahti Trio gym. The doors therefor will not be opened on Monday 3rd of January.
This letter includes important information regarding your membership and actions you may take. This letter has been sent to you since you have registered at one of these gyms.
Latest corona instructions can be also found from our webpage. We constantly update the page when new information appears so we highly recommend our members to read it.
We apologize for all inconvenience the situation might cause and we thank all our members for patience and co-operation. Below you can find the actions if needed.
Actions
In these times, it is even more important to take care of both physical and mental well-being. For this reason, we want to motivate you to move regardless of location. Among our services, you will find live streamed group training classes that allow you to stick to your training routines even remotely. More information about the lessons and instructions for participating can be found from here.
We also know that not everyone gets excited about remote training, which is why we are offering a free membership freezing for the time period of the gym closing.
As the membership at Fitness24Seven is usable in all our gyms, 24/7 and thus our services are still partly at disposal, we will not automatically freeze any memberships.
If you wish, you can freeze your membership free of charge for the period from 30.12.2021 to 12.1.2022. A request to freeze must be submitted as soon as possible. Upon freezing, all paid workout time will be automatically saved and compensated from the next e-invoice. If your membership is frozen i.e. for time period 30.12.-12.1.2022, you will have 14 days to be saved and it will be compensated for time period 1st of February until 14th of February.
If your membership is already frozen for the renovation period until 2.1.2022, you can continue freezing period for free from 3th to 12th January. Please submit a request for a new freezing in accordance with the above instructions. This time will be compensated to February's fee.
If you have a pre-paid membership, the credited 14 training days will be added to the end of the contract period during the free training period.
All the request for freezing must be sent to the gym reception via email with a title Freeze membership. Add an identification information such as your membership card number or customer number to the title or message-field of the email. Note, that we do not accept freezing requests via phone. All contact details can be found from here.
According to the information we have now, our gyms will be re-opened on 13th of January. We will contact our members if this changes.
Invoicing
All invoices regarding membership, accident insurance or PT-services, must be paid normally. When the freezing is set, all paid workout time will be automatically saved and compensated from the next e-invoice. Due date for each invoice is between 29.12.-1.1. and they have been sent as an e-invoice according to our membership contract terms.
Customer service
Please note, that due to the situation our customer service channels both in our gyms and centralized customer service might be temporarily congested. All emails will be handled and replied in their arrival order. We recommend being in contact with us primarily via email. Gym specific contact details can be found from here.
Lahti Trio's opening postponed
Planned opening of the gym 3.-15.1. will be postponed. We will inform about the new opening schedule as soon as we know more.
We apologize for all inconvenience this might cause and thank all our members for patience and co-operation! Happy New Year!
Dear member,
According to the decision given on by the Regional State Administrative Agency on Tuesday 28th of December, we need to temporarily close our gyms in Päijät-Häme area for the time period of 30th of December until 12th of January. The closing therefore applies to our Lahti Trio gym. The doors therefor will not be opened on Monday 3rd of January.
This letter includes important information regarding your membership and actions you may take. This letter has been sent to you since you have registered at one of these gyms.
Latest corona instructions can be also found from our webpage. We constantly update the page when new information appears so we highly recommend our members to read it.
We apologize for all inconvenience the situation might cause and we thank all our members for patience and co-operation. Below you can find the actions if needed.
Actions
In these times, it is even more important to take care of both physical and mental well-being. For this reason, we want to motivate you to move regardless of location. Among our services, you will find live streamed group training classes that allow you to stick to your training routines even remotely. More information about the lessons and instructions for participating can be found from here.
We also know that not everyone gets excited about remote training, which is why we are offering a free membership freezing for the time period of the gym closing.
As the membership at Fitness24Seven is usable in all our gyms, 24/7 and thus our services are still partly at disposal, we will not automatically freeze any memberships.
If you wish, you can freeze your membership free of charge for the period from 30.12.2021 to 12.1.2022. A request to freeze must be submitted as soon as possible. Upon freezing, all paid workout time will be automatically saved and compensated from the next e-invoice. If your membership is frozen i.e. for time period 30.12.-12.1.2022, you will have 14 days to be saved and it will be compensated for time period 1st of February until 14th of February.
If your membership is already frozen for the renovation period until 2.1.2022, you can continue freezing period for free from 3th to 12th January. Please submit a request for a new freezing in accordance with the above instructions. This time will be compensated to February's fee.
If you have a pre-paid membership, the credited 14 training days will be added to the end of the contract period during the free training period.
All the request for freezing must be sent to the gym reception via email with a title Freeze membership. Add an identification information such as your membership card number or customer number to the title or message-field of the email. Note, that we do not accept freezing requests via phone. All contact details can be found from here.
According to the information we have now, our gyms will be re-opened on 13th of January. We will contact our members if this changes.
Invoicing
All invoices regarding membership, accident insurance or PT-services, must be paid normally. When the freezing is set, all paid workout time will be automatically saved and compensated from the next e-invoice. Due date for each invoice is between 29.12.-1.1. and they have been sent as an e-invoice according to our membership contract terms.
Customer service
Please note, that due to the situation our customer service channels both in our gyms and centralized customer service might be temporarily congested. All emails will be handled and replied in their arrival order. We recommend being in contact with us primarily via email. Gym specific contact details can be found from here.
Lahti Trio's opening postponed
Planned opening of the gym 3.-15.1. will be postponed. We will inform about the new opening schedule as soon as we know more.
We apologize for all inconvenience this might cause and thank all our members for patience and co-operation! Happy New Year!
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